Refund policy

We want you to be happy with your order.


If you are not completely satisfied, you may request a return or refund within 14 days of receiving your order, in accordance with UK consumer law.


 

Eligibility for returns

 


Due to the nature of food products, opened or used items cannot be returned for hygiene and safety reasons.


Returns may be accepted only if:

 

  • the product is unopened

  • the product is unused

  • the product is in its original packaging

  • the product is not damaged

 


 

Non-returnable items

 


For health and safety reasons, we do not accept returns of:

 

  • opened food products

  • items with damaged packaging after delivery

  • products past their best-before date

 


 

Damaged or incorrect items

 


If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.


 

Refunds

 


Once your return is approved, refunds will be processed to the original payment method within 5–10 business days.


 

Contact

 


For any questions regarding returns or refunds, please contact us via the contact form on our website.

Please include your order number so we can assist you faster.